Privacy Policy

1. Who We Are

Mando is an Australian business that creates personalised pet portraits from photographs supplied by customers.

Mando operates the website www.mando.com.au.

ABN: 59988321855

Email: support@mando.com.au

If you have any questions about this Privacy Policy or your personal information, please contact us using the details below.

2. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Your name.
• Email address.
• Billing and delivery addresses.
• Telephone number (if provided).
• Photographs and images uploaded by you, including photographs of your pets.
• Order details and purchase history.
• Any information you provide when contacting us.

We may also automatically collect certain technical information when you use our website, including:

• IP address.
• Browser type and device information.
• Pages viewed and website usage information.
• Cookies and similar technologies.

3. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders.
• Create your custom pet portrait.
• Communicate with you regarding your orders and enquiries.
• Provide customer support.
• Improve our website, products and services.
• Prevent fraud and maintain website security.
• Comply with legal obligations.

4. Use of Uploaded Photos

Photographs uploaded by customers are used primarily for creating personalised pet portraits and providing related customer services.

Unless you request otherwise before production begins, Mando may use completed portraits and associated pet images for reasonable business purposes, including displaying them on our website, social media channels, advertising materials and portfolio.

If you would prefer that your portrait and pet images remain private, please contact us before production begins and we will honour your request.

5. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, understand how visitors use our website and help us improve our services.

Most web browsers allow you to manage or disable cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of our website.

6. Payment Information

Payments made through our website are processed by secure third-party payment providers. Mando does not store your full credit card or payment details on our servers.

7. Disclosure of Information

We do not sell your personal information.

We may disclose your information where reasonably necessary to trusted third parties, including:

• Payment service providers.
• Website hosting and technology providers.
• Delivery and logistics providers.
• Professional advisers and legal authorities where required by law.

8. Overseas Disclosure

Some of our service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure your personal information receives appropriate protection.

9. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Access and Correction

You may request access to the personal information we hold about you and ask us to correct information that is inaccurate or out of date.

To make a request, please contact us at support@mando.com.au.

11. Retention of Information

We retain personal information only for as long as reasonably necessary to provide our services, comply with legal obligations, resolve disputes and maintain appropriate business records.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page and will take effect immediately upon publication.